Ask our ExpertsShipping Policy
Shipping Method
We only ship within Canada at this time.
All orders are shipped via UPS standard shipping service.
Within Ontario
All orders over $49.00 (excluding taxes) are shipped FREE OF CHARGE.
Al orders below $49.00 (excluding taxes) are subject to a flat shipping rate of $10.00
Outside Ontario
All orders over $99.00 (excluding taxes) are shipped FREE OF CHARGE.
Al orders below $99.00 (excluding taxes) are subject to a flat shipping rate of $15.00
Processing Time
Orders received prior to 12:00 pm (Noon) PST will be processed the same day and shipped within two business days (excluding weekends and holidays). During peak periods, orders may not be processed until the following day.
If you want your order shipped to an address that is different from your account shipping address, you can change the shipping address for your order by clicking on the "Shipping Address" link. Make any changes and click the "Submit" button to return to your Shopping Cart.
Approximate Delivery Times
| Province / Territory | Delivery Time |
|---|---|
| British Columbia | 7-10 Business Days |
| Alberta | 7-10 Business Days |
| Saskatchewan | 7-10 Business Days |
| Manitoba | 7-10 Business Days |
| Ontario | 2-3 Business Days |
| Quebec | 3-5 Business Days |
| Prince Edward Island | 7 - 10 Business Days |
| New Brunswick | 7 - 10 Business Days |
| Nova Scotia | 7 - 10 Business Days |
| Newfoundland | 7 - 10 Business Days |
| Yukon Territories | 7 - 10 Business Days |
| NWT / Nunavut | 7 - 10 Business Days |
Return Policy
We accept returns within 15 days of purchase for a refund.
Please send an email to customerservice@rootalive.com for further instructions.
For health reasons, we are unable to accept returns of opened packages.